How do I stay informed?

Please provide your address and contact information to receive a weekly update from BroadStar on our progress.

When will BroadStar service become available to our community?

You may have already noticed crews digging and laying conduit/fiber.  We anticipate construction to be completed by the end of July.  We are on target to have installations at the beginning of August to be active prior to your Comcast disconnection date of 8/24/24.

What equipment is being installed into my home?

What if I am not home during the installation of these services?

You will not need to be home during most of the installation process, and in fact we anticipate most residents will not be there.  We are working with your HOA President to care for Internet installation in your absence.  When you are planning to return please contact BroadStar and we will schedule Video installation when you are here.

May I opt out of bulk BroadStar?

BroadStar will be the bulk Video and Internet provide to the community  once Comcast’s bulk services end. Comcast bulk services will be discontinued in August 2024. If you prefer to keep Comcast, you may opt out of bulk video service and remain as a retail customer with Comcast; however, please note that you will have to pay Comcast directly for your retail services after August 2024 if you decide to stay with them.

Why do you need my email address?

I am a seasonal resident, will I need to suspend my service when I am away?

At your discretion you may suspend any optional upgraded or additional services purchased directly through BroadStar. TV and Internet Service provided through the HOA bulk agreement need not be suspended.

What internet service are we receiving?

Each unit is receiving up to 2GB (2,000 mbps) internet speed through BroadStar’s Fiber-Optic Gateway device. This speed exceeds the current offering of all other providers presently available to your community.

Is there a monthly charge for the internet, and if so, what is the amount?

The 2GB (2,000 mbps) Internet Speed is included within your current HOA fees. Residents will not receive a separate invoice from BroadStar for internet services unless they request upgraded services and/or add WiFi Range Extenders to their homes.

Will the speed of up to 2GB be available to all of my devices?

Keep in mind, the 2GB represents the cumulative speed that is available for ALL of your devices, and there isn’t likely to be any need to have 2GB dedicated to just one device. Speed may be limited on older devices that cannot support up to 2GB (2,000 mbps). Some residents may have older wireless cards in devices such as older laptops, computers, and game consoles that can only receive up to 100 to 200 mpbs connections on average. 

When performing an Internet Speed Test on any device, it is best practice to perform two independent tests. Using your internet browser please search “speed test” and select any of the most popular free internet speed measuring services. We typically use Speed Test by Ookla or Fast.com. You can expect to see speeds between 200 to 400 megs, on average, while using WIFI.  A Hardwired Ethernet Connection should always be used to run an accurate speed test on your network. Wifi speeds may vary based on local environment and other home network variables.

Will the number of devices slow down my connection speed?

You should not experience any decrease in performance.

What TV service will we be getting?

Your HOA has selected BroadStar’s Gold Favorites as the bulk service, which includes over 200 IP video and music channels. IPTV is video service delivered over fiber optic connections producing the highest picture and sound quality possible. Additionally, advanced features such as up to 2-Day replay ability are included, as well as 25 hours of Whole Home Cloud Based DVR. Upgrade options will be available for those interested in subscribing to additional premium programming options including additional 25 hour blocks of Whole Home Cloud DVR and channels not in the bulk line-up.

How will “we” learn how to use the new video service?

We know change can be a bit scary to some and we will do everything to assist with the transition. Our team will be onsite with products and a demo lab. Our technicians will assist you when placing the devices in your home. You can also schedule personalized training at no additional charge. We also have US based call centers ready for your calls and will be happy to assist you over the phone!

I already have a Fire TV Stick, may I use that instead of a BroadStar Fire TV Stick?

While you can use your own firestick, we will provide our own Fire TV Stick to access BroadStar IP Video. BroadStar’s devices are “flashed” (provisioned) specifically for your home address before placement to allow you access to our network and service. If you have your own firestick, it is recommended that you use those on any of your other TVs (such as a TV in a guest room or in the kitchen). Keep in mind that, while you can download and watch BroadStar TV on your personal firestick, the maximum number of TVs that can play BroadStar TV simultaneously is four or five, depending on your communities contract.

I have a ROKU device, may I use that in place of the Fire TV Stick?

BroadStar service is not available with a ROKU. You may continue to use your ROKU as you do today but will need our device to access BroadStar service.

What happens if I do NOT take 2 streaming devices initially?

Up to  2 streaming devices are included within your community’s bulk contract. Having less than your 2 contracted streaming devices installed at activation will NOT remove your eligibility to receive them at a later date.

I have more than 2 televisions, what are my upgrade options?

BroadStar will have additional devices available for residents to stream concurrently to all of their TVs, including the Amazon 4K Fire Stick. Up to 2 streaming devices are included within your community’s bulk contract, and additional devices with streams are available for an additional monthly charge.

What video features are available?

Your HOA Contract also includes BroadStar’s 2-Day Replay feature, allowing you to watch up to 48 hours of past live television programming without the need for DVR.

What is the 2-Day Replay feature?

This is a feature you will love, where available. When on the channel guide you can “Replay” in real time and watch programs that have aired up to 48 hours previously. If you missed the beginning of a show you can back up and start from the beginning. If you missed a show yesterday you can locate it by using the back arrow and watch it from the beginning as well.

Can I increase the DVR Recording Space?

You may add additional space as an upgrade for $5 /month for 25 hours of recording time.