BroadStar Reviews

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I wanted to commend Sheryll for all her hard work and determination to help. Sheryll is very patient and understanding.

- Boca Raton, FL

I was ecstatic with the service I received from Sarah and Melissa. Sarah resolved my phone issue while being kind and considerate. Thanks to Melissa for being able to keep in contact and making sure my services are working properly.

James - North Fort Myers, FL

Theresa went above and beyond to help me today and I am very grateful! Her politeness and empathy showed true consideration for my dilemma.

Tobin - Lady Lake, FL

I want to pride the work of Chris... He was very professional, loyal to your company and worked exceptionally well in making sure my cable was working well. Chris is an exceptional professional that reinforces Broadstar's professional and knowledgeable customer service skills.

Deborah - Lady Lake, FL

Kim is extremely knowledgeable, helpful and patient! And left me with a wonderful impression of BroadStar's Customer Service Center!

Karen - North Fort Myers, FL

Farzana did an AMAZING job on the phone with me today. She had such patience and did whatever she could to assist me with troubleshooting. I have never had any issues with BroadStar and I enjoy the services, especially Farzana's excellent customer service today!

Ruth - North Fort Myers, FL

Kelly was very patient and understanding of my concerns and issues. She stayed with me until all my issues were resolved!

Jennifer - Stafford, TX

Sarah was incredibly helpful and super personable! She deserves a balloon.

Steven - Lady Lake, FL

I am satisfied with my tech appointment today thanks to John and very happy with my services!

Mrs. Wright - Orlando, FL

I am EXTREMELY PLEASED with BroadStar...especially with Mike, Diane and Lauren! Mike and Diane were very accommodating and more than friendly! The services are working great, and I loved how quickly Lauren responded to an issue I was having.

Evelyn - Boca Raton, FL

Vanessa is "the bomb" and I am super satisfied with her customer service!

- West Palm Beach, FL

Farzana is wonderful! She said she provided EXCELLENT customer service and you are very lucky to have her!

- Hallandale Beach, FL

I just wanted to thank you for your promptness in getting a technician over to take care of our problem with the HD/DVR. His name was Ray and was very knowledgeable & helpful, answered all questions we had and took time to explain everything.

Kim - North Fort Myers, FL

Andrea went above and beyond to assist me with an issue...she was very knowledgeable and friendly.

Patrick - Lady Lake, FL

BroadStar provided us with great service!

Arthur and Helen - North Fort Myers, FL

Thanks to Sherryll for the assistance with troubleshooting. The service is back up and running!

Bruce - Punta Gorda, FL

Lauren was wonderful...what a great asset she is to your company.

Tracy - Orange Beach, AL

John was very friendly and professional and really made me feel like he cared about my issue...this gave me a wonderful experience with your company.

Marene - West Palm Beach, FL

You have a wonderful rep in Diane. She was EXTREMELY helpful!

Al - Boca Raton, FL

John provided stellar customer service! Happy and impressed with BroadStar's customer service.

- Sunrise, FL

Mike has done a great job in assisting with my issue, and provided me with the best customer experience...

Ryan W. - Atlanta, GA

After dealing with John over the phone, my Internet issue was resolved. He was amazing! I would rate him a 10!

Ariel K. - Orange Beach, AL

I was extremely pleased by Caryn’s customer service skills and impressed with her technical knowledge. Caryn's a great asset to your company.

Brandon S. - Lady Lake, FL

Sarah was very helpful, compassionate and a breath of fresh air. She helped me get a service call very quickly for my 93 year old mother, who didn’t have phone service.

Diane A. - Punta Gorda, FL

Kelly was kind and went above and beyond to resolve an issue.

Poorvi - Atlanta, GA

I called customer service to report the lack of cable TV service at my apartment. Mike received my call, listened attentively, sought useful information about the on-site technician and offered assistance. I felt like a much-appreciated customer. Mike is an enormous asset to your company. Thank you.

Frank C.

The instructions you gave me were perfect also I wanted to thank you so so so much for listening to my concerns and helping me...

Angie C.

Melissa treated me extremely well and kindly...she's a “keeper”!

Kathleen B. - Stafford, TX

Thank you so much for your prompt response and great customer service!

Crystal T.

Mike is dependable, conscientious, a very hard worker and everyone likes him on the property. What a great asset he is to your company.

Linda F. - Gainesville, FL

Dora was very sweet, caring and generous!

Arlene V. - Bonita Springs, FL

Melissa is fantastic and assisted in getting my TV back up and running. I was as happy as a dog on a pile of bones!

Meghan C. - Lady Lake, FL

Crystal went out of her way to follow up and assist me in every way possible. She is very polite and helpful and she has outstanding customer services skills!

Donna H. - N. Fort Myers, FL

Valerie assisted me in less than 2 minutes. She was very courteous and pleasant.

Steven G - Lady Lake, FL

Lauren not only solved my problem, but she was also patient, kind, and understanding. She followed through with everything she said she was going to do and called to let me know when it was completed. I can truly appreciate her service and I am more than happy to recognize her for that. Thank you, Lauren!

Brigitte T. - Gainesville, FL

I want to thank Jose and Dora for all of their work. I am very happy with the service!

Joyce - N. Fort Myers, FL

I would like to thank Joe for the excellent remote service...

Ron - N. Fort Myers, FL

I really appreciated Dora’s assistance with my internet.


Robbie and Matt were so thorough and polite and corrected my internet problem after checking everything inside and outside.... thanks for a job well done.

Rosemarie - N. Fort Myers, FL

Ray and Mike did a wonderful job.

John - N. Fort Myers, FL

Ray is an excellent asset to your organization...

Ed - N. Fort Myers, FL

Liz was very helpful. She was very professional and appears to have my problem heading in the right direction...


Robby is the best tech... He was polite and answered all of my questions and found a speedy resolution.


Gabby was so sweet and such a pleasure to work with.

Edward - N. Fort Myers, FL

Gabby was very wonderful to work and helped with my issue in a timely manner.

Susan - Naples, FL

Fran is a great kid....[he] knows what he is doing and did a great job!!!

Jerry - Jenkintown, PA

Tommeca really made a difference to me, showing she cared...

Evelyn - West Palm Beach, FL

Sherryll went above and beyond in assisting me with my tech appointment.


Gabby’s customers service was outstanding! She was extremely nice and assisted us with all the questions we had. She deserves a 10+!!!!


Kelly was very nice & sweet. Her customer service is a 10!


Carlos is a wonderful person, he was very nice and able to fix my issues right away. Carlos is an amazing service technician!

Samuel - Orlando, FL

Luis did a great job while assisting me in the new order process. He was very kind and extremely thorough.


I wanted to take the opportunity to let you know how thrilled I was with the service that George gave me. George is extremely capable, knowledgeable he got our issue resolved in a short period of time. I, for one, like to pass on Kudos to an individual who I thought gave me top notch service & I’d like to recognize him. I think you should be aware of what a great job he has done for one of your customers and I appreciate that very much.

Marty - N. Fort Myers, FL

Micken provided top of the line service. He is top of the pyramid in customer service.

Arual - Altamonte Springs, FL

Carl is a great customer service representative. He was very friendly and extremely helpful.

Danielle - Bradenton, FL

Melissa is a fantastic representative and answered all of my questions. She is a great worker.

Rosemary - Naples, FL

BroadStar technicians did a great job and stayed late to make sure everything was taken care of. I was pleased with the service I received.

Michael - Orlando, FL

Melissa has provided excellent service today... She was able to resolve the problem quickly and was attentive to my needs as a customer.

Tiara - Atlanta, GA

Sean was polite, respectful and helpful. He did an outstanding job and was very knowledgeable.


Ray is an exceptional representative who went above and beyond to earn my business.


I loved Vanessa’s customer service. She is “really, really, really good.”


Melissa is very kind, helpful and knowledgeable. I am very thankful that Broadstar has her as an employee.

Carol - N. Fort Myers, FL

Zack went the extra mile and took the time to explain all the programming options... he was very helpful and professional.

Rick - Gainesville, FL

Jazmine was very friendly, professional and patient...

Christina - Apopka, FL

Jasmine assisted me with such a good attitude and has great customer service skills. She is a great asset to the company.

Linda - Amarillo, TX

Syema was prompt, appropriately pleasant and personable, and able to allay my concerns. From the brief interaction I had with her, she seems to be an asset to your operations...


Elaine was very patient. Her customer service was a “10”!

Martin - Wynnewood, PA

Elaine was extremely sincere in her desire to help solve my problem. She was patient and very helpful. Within minutes my problem was fixed and she was willing, on her own, to see if there was anything else my service might need. We added the warranty protection to cover future problems. I have worked in customer service for 20 years, she is a wonderful inspiration for how customers should be treated. Hats off to Elaine and many thanks!


Thank you so much for the wonderful care I received from Melissa in customer service. The transition was easy thanks to her knowledge and support.

Lucy - Dade City, FL

Syema was WONDEFUL and if I had to rate her on 1-10 I would give her infinity!

Andre - Bradenton, FL

Jasmine was very patient and was able to assist me with the issues I had. I could not be more thankful!

Doreen - Bonita Springs, FL

"I have never had a customer service rep that was this amazing!” Elaine went above and beyond to help me from the very start.

Julia - Atlanta, GA

Dora was very "sweet and professional". She went above and beyond to make sure my issue was resolved in a timely manner.

Julynn - Naples, FL

Daniel was able to resolve my issue right away! Daniel went the extra mile and I wanted to give him an “Atta boy!”

Jeff - N. Fort Myers, FL

That young man [Zackary] is a big asset! Zackary has done everything in his power to make me and my wife happy. Whoever his supervisor may be, you’re lucky to have him. He represents BroadStar very well.

Dwayne - Port Orange, FL

Brian is amazing and goes above and beyond.

Robert - N. Fort Myers, FL

Melissa was wonderful and very patient.

Harold - Sebring, FL

Elaine was very helpful, polite and courteous!

Vaughn - Cumming, GA

Just wanted to shoot you a quick note to let you know about the great experience I had today when setting up new cable/Internet service with Broadstar. I had the pleasure of working with Alicia who took good care of me while explaining the packages Broadstar had to offer. Although I had many different options on who to set my new cable/satellite service up with Alicia made it a very easy choice. I'm a manager and have several CSR's under me and as I'm sure you know the good one's are hard to find so I suggest holding on to Alicia tight.

Michael - Harlingen, TX

I want to commend Caryn for her patience and professionalism. Caryn was extremely helpful and got my service back up and running smoothly and timely!

Sandra - Orlando, FL

Elaine was really helpful and a lifesaver.

Ed - The Manors of Inverrary

Syema was an absolute Angel to talk to! She answered all of my questions and then some. I really appreciated the service provided by Syema and wanted to thank you for having her on your team!

Judy - Autumn Ridge

Every representative I have spoken to has been very kind, cordial and helpful. Elaine excels and goes so far beyond what the average customer service would. She was knowledgeable, courteous, sweet, intelligent and really goes out of her way. I feel as if I know her. She is a STAR in your department.

Rita - Port Orange, FL

Elaine was very helpful...and resolved our problem. She was GREAT!


Melissa addressed all of my concerns and was very helpful, clear, and patient.

Roman - N. Fort Myers, FL

Mandi was excellent this morning on the chat with helping us make a decision on cable service. We just moved here from Connecticut and she answered all of our questions with perfection! Very nice!

Vin and Marietta

Andrea was very helpful and went above and beyond to make sure the issue I had was resolved.

Valaire - Apopka, FL

David is awesome and takes care of the property well!

Bonnie - Tampa, FL

Elaine is my new best friend. She would not quit until she got me service. She is a real asset to your team. Thanks so much and "cudos" to her.

Shirley - N. Fort Myers, FL

Becky is a very valuable [BroadStar] employee. I appreciated her patience and kindness, as she explained the billing to me, and cleared up any confusion.

Barbara - N. Fort Myers, FL

Thank you so much for your helpful and cooperative staff [Gabrielle, Tisha and Zac] that went out of their way to repair my tv. I was so happy to see these young people help out an older person. It's not often that one meets such lovely individuals. I know people are quick to complain but I am thanking you for your wise selection of employees.

Norma - Autumn Ridge

Aaron was “phenomenal”. I was treated with “kindness and respect” and I received the best customer service from him!

Gabriella - West Palm Beach, FL

Caryn helped me with programming remote codes. She did a wonderful job and I am grateful for the BroaStar reps!

James - Fort Myers, FL

Syema assisted me through my internet issue and I wanted to compliment her on how great of a service she gave me.

William - Lady Lake, FL

David is just wonderful and such a delight. I am very happy with your services.

Bonnie - Tampa, FL

Daniel was able to fix my modem and was very kind and professional.

Anna - West Palm Beach, FL

Anthony was fabulous, patient and wonderful.

Barbara - N. Fort Myers, FL

Aaron was pleasant, patient and did his job well.

Jan - Gainesville, FL

Tisha in customer service has been extremely helpful. The residents and I appreciate her follow up and quick responsiveness.

Barbara - Property Manager of Autumn Ridge

Anthony did an excellent job of taking care of me and deserved some respect for it.

Reza - Boca Raton, FL

I was live chatting with Mandi [online] regarding beginning new service with BroadStar... I just wanted you know that she was extremely helpful and knowledgeable about the services available and their pricing...

Steven - Boca Raton, FL

Mai should be promoted to a technical supervisor! She stayed with me until I got everything working.

Cynthia G.

Today I received top notch customer service from Elaine, she was very kind and went above and beyond to help with our cable issues.

Jennifer K.

I'm very happy with the resolution provided by Becky. She went above and beyond to get all my concerns addressed, and was very empathetic throughout the interaction.

Michael - McAllen, TX

I just had the best experience possible with Zack, he really showed empathy for my issue and a willingness to help that really made my day.

Josefina - Apopka, FL

We needed to open 95 rooms that had been closed for renovation and being the GM for a week, I had no idea the cable had been turned off. I called BroadStar and within minutes I had a technician onsite to turn my cable back on and help make sure all of my rooms had cable and my guests were satisfied!

Trent Seguin, General Manager of Punta Gorda Water Front Hotel and Suites

Chris is a wonderful technician, very patient and knowledgeable, and was able to fix the issue right over the phone without a need for a tech visit!

Laine - Jenkintown, PA

I'd like to compliment and congratulate Zackary who got my computer working... He did a great job! The problem was with the router (not BroadStar's equipment) and Zackary helped walk through the repairs anyway. Thank you!

Walter - N. Fort Myers, FL

Chrissy was so patient and helful! She explained all the information and went beyond the call.

Ronald - Orlando, FL

Liz was wonderful. Liz called me back when she said she would and stuck with me to get the TV working! Liz is the gal, I’ll tell ya!

Jeanne - Naples, FL

Gabrielle: In 2013, in the "not very nice attitude" climate that we all live in, it always comes as such a pleasant surprise when we connect to someone who is very nice. Your kind, professional, warm, helpful demeanor is such a delight that I feel compelled to write to you and let you now how much you are appreciated. Thank you for all of your help!

Adele - Wynnewood, PA

Daniel is a great, very pleasant and I was very pleased with his help.

Shelton - Orlando, FL

Zackary was very pleasant to talk to! He took his time, didn’t rush through explaining the bill and helped me understand completely. He should absolutely get a pat on the back and a high five for his patience.

Robin - Apopka, FL

Chrissy was very courteous and nice... she is doing a great job and I appreciate all her help.

Angel - Orlando, FL

I'm extremely grateful to Daniel for having solved my TV issue over the phone. Daniel was very clear and patient and made it very easy for me to understand what I needed to do. He was fabulous!

Joan - Naples, FL

Tisha was awesome, patient, professional and very nice. I'm extremely satisfied with the customer service I received.

Linda - Amarillo, TX

I want to give accolades to Gabrielle for troubleshooting for us. She was persistent and made sure we kept our phone number. Thank you Gabrielle!

Reva - Wynnewood, PA

Robby and Daniel were able to walk me through a service issue. When I described the issue with cable, they knew right away what the problem was and how to help! I also appreciated the onsite Customer Service because I was able to have a conversation with them face to face.

Karen - Orlando, FL

Daniel was helpful was with troubleshooting. He was able to get everything up and running.

Mark - Gainesville, FL

Daniel assisted for about 30mins with my bill. Thanks to Daniel! BroadStar should hire more employees like him.

Richard - Bradenton, FL

Becky was very understanding and very helpful with all my questions.

Amanda - Gainesville, FL

Syema was very helpful and resourceful. It was a pleasure talking to her. Cedric did a great job in very timely manner and was also very helpful, giving me a very positive picture of the company!

Mrs. Meade - Atlanta, GA

Had problems with my cable service...your team had my service back to normal and I enjoyed Dancing with the stars on my favorite station ABC HOORAY!! Thanks for all their help. Just wanted you to know you have a great crew trying to help us with our problems.

Joanne - Lady Lake, FL


Martha - Cumming, GA

The level of Customer Service that BroadStar provides is outstanding every time. Adrienne is exceptional and keep up the good work!

Jennifer - Lady Lake, FL

Christine couldn’t have been more kind, helpful and considerate! On a scale of 1-10, Christine is a 10 PLUS!

Megan - Lady Lake, FL

Anthony went above and beyond to help with a cable issue. He deserves a promotion and is a very sweet person. We need more people in the world like Anthony!

Mrs. Taylor

I love BroadStar!

Mr. Buratevich - Hallandale Beach, FL

I'd like to express how grateful I am to Syema, for the assistance she provided. Syema is a great asset to the company.

Ms. Cohen - West Palm Beach, FL

Maria was polite, helpful and was trying hard to help. She provided the best customer service experience I have ever experienced.

Ramon M.

Anthony was most efficient and polite. I really wanted to thank him and compliment him for his assistance.

Laura - Gainesville, FL

Robby was an excellent agent, professional and he made me very happy.

Esther - Stoneleigh Cypress Pointe

Tina worked through all of the issues with me to my satisfaction. Very good!

Barbarra - Tampa, FL

The Community Specialists were very nice and helped me out a lot.

Estefanny - Tampa, FL

Daniel assisted with a billing issue and he took great care of me. I'm very appreciative.

Carol - Gardens at Beachwalk

Gabriela has excellent customer service skills and does great follow up.

Don - Fort Myers, FL

Gabriela was sweet, considerate, very nice and was a very good representative for BroadStar.

Maria - Hallandale Beach, FL

I would like to thank you for your were able to help me to the end to solve this matter... Thank you for all you did!!

Sylvia - Naples, FL

Customer Service has been very helpful each of the times I've called. Please continue to have the "in person" sessions. It was very helpful. Robby is great.

Barbara - Orlando, FL

Andrea is a star customer service rep! She is a keeper!

Jerome - Boca Raton, FL

Melissa was amazingly efficient in handling the issue and resolving it.

Yevgeniya - Hallandale Beach, FL

Grateful that I spoke with Gabriella. She was very helpful and did not end the call until she got everything resolved. She is a great customer service rep!

Jesus - Hallandale Beach, FL

Daniel was very helpful and has tons of patience. He stated he is a keeper!

Ronald - N. Fort Myers, FL

Daniel was very patient and honorable, great customer service rep!

Nina - Tampa, FL

Daniel was phenomenal, very calm and collective and a terrific employee! He assisted with troubleshooting for half an hour and got the issues corrected.

Mark - Stratford Point

Please thank Gabriela (service representative) and Orlando (the technician) for their efficient and terrific service. Everything is running smoothly!

Laura - Atlanta, GA

Melissa did an excellent job in resolving my understanding regarding reception of channels to my TV set.

Lucy - Naples, FL

Zackary was professional and friendly, and provided outstanding Customer Service!

Elise - Orlando, FL

Wow! You are amazing. Never have I had such great customer service from an internet provider. Thank you so much... I will recommend you to anyone!

Kristen - Atlanta, GA

Liz was very polite, and has very good work ethic! She is a keeper!

David Smith

Rey was great, efficient and courteous!

Aileen - Wynnewood, PA

Zack assisted me with Internet troubleshooting and he deserves the rest of the day off and a cookie!

Wendy - Bradenton, FL

Travis was very helpful and proficient in helping me with my phone issues today. Thank you Travis!

Robert - Orlando, FL

I was extremely pleased with Mandi's service and followup work while assisting me on the LIVE CHAT! Mandi was great!

Amy - Magnolia Place

TJ was wonderful, and made the new account set up a very pleasurable experience. Thanks for having employees like him.

Wanda - Villager

So pleased with Jerry, the technician - a fabulous and a nice gentleman! So pleased with BroadStar! Thank you all!

Elmer - N. Fort Myers, FL

Sean provided the best tech experience possible. He was excellent: courteous and knowledgeable.

Bob - N. Fort Myers, FL

Thanks to Daniel for following up and fixing my HBO issue.

David - Orlando, FL

As a new subscriber I'm already impressed by Maria and Andrea. They were both extremely nice and helpful, and made the account set up a pleasure.

Elizabeth - Lady Lake, FL

Andrea was so helpful and efficient and that made my experience with Broadstar Customer Service a wonderful one!

Nicole - Stratford Point

BroadStar is awesome and has a great customer service team...prompt, diligent and very courteous.

Marta - Apopka, FL

Andrea was extremely patient and was able to help get my tv to work.

Fran - Boca Raton, FL

Melissa provided great service and keep up with the improvements.

David - Charleston Landing

TJ and Syema was were extremely cooperative.

Rafael - Orlando, FL

TJ was very nice and I appreciate it.

Elizabeth - Bonita Springs, FL

Christine was very helpful, and went above and beyond to get the issue resolved. She's amazing.

Marcus - Preserve at Colony Lake

TJ listened to my problems and tried to offer solutions - we all need more reps like him!

Curtis - Cumming, GA

TJ was a great help!

Joseph - River Oaks

TJ was absolutely excellent, polite, thorough and an asset to your Company.

Joseph - West Palm Beach, FL

TJ was absolutely excellent, polite, thorough and an asset to your Company.

Joseph - West Palm Beach, FL

Despite my trouble, Christine’s patience, understanding and helpfulness made me feel much better.

Yashira - Apopka, FL

Andrea was wonderful and amazing job taking care of my internet issue.

Andrea - Port Orange, FL

Maria was a real professional...if all your reps are like Maria BroadStar must be doing well.

Charles - Apopka, FL

Chrissy was wonderful and did an amazing job. Chrissy is patient and courteous and outstanding!

Rita - Port Orange, FL

Norclynne was very pleasant and sweet. Good job Norclynne!

Satisfied Customer - Jenkintown, PA

Andrea was a dear, kind lady and I'm looking forward to a long happy relationship with BroadStar.

Megan - Lady Lake, FL

Mai was very courteous and helpful. Best of luck to customer service and BroadStar.

Danny - Hallandale Beach, FL

Very satisfied with my experience with Customer Service and the people who answer the phone are pleasant and very helpful.

Jacquelyn - Jenkintown, PA

Maria was very patient and polite with me. It was a complicated matter about my bill and what it would cost to upgrade my service and it took a long time for me to understand all of the details. She was really good! All of your people should be like her.

Mary - Bonita Springs, FL

I wanted to let you know how much we appreciated Melissa's help in getting your system hooked up in our home. She is a delight. She's very capable, kind and very good at her job. Everyone who has dealt with her feels as I do. Thanks Melissa for a job well done.

Mrs. Cole - N. Fort Myers, FL

Melissa should always be recognized as an Asset to Broad star for her knowledge and customer service.

Christine - N. Fort Myers, FL

Your Customer Service representatives are all an asset to the company!

Satisfied Customer - Lady Lake, FL

Christine was very helpful and a pleasure to deal with.

Nancy - Gardens at Beachwalk

Christine made my day. She explained everything to me very thoroughly, she is awesome!

Patrick - Preserve at Colony Lakes

Mandi was wonderful and met all my customer service needs and then some...

Josephine - N. Fort Myers, FL

I just wanted to take a moment to let you know that Tisha was very, very helpful. Rather than giving me a run-around, she directly assisted me with the services I required. I really appreciated her time and extra effort!

Linda - Orlando, FL

Melissa was very helpful and made us very happy with a quick and efficient resolution.

Elaine - N. Fort Myers, FL

I am calling to thank you. My experience with every single agent I spoke to (Sean, Maria, Melissa, Minh, Robby and Syema) was excellent, and I know how difficult the CSR job is, so I wanted to congratulate you all for that. It’s been a pleasure dealing with your customer service, despite the technical issue I had.

Robert - Cumming, GA

Melissa was very helpful and assisted my husband and me with a quick and efficient resolution.

Elaine - Naples, FL

Mai was so helpful. She has a great attitude.

Mrs. Diaz

I wish to express my appreciation for a repair order. The work done by Bryan was very professional, thorough and was repaired to my satisfaction. Thanks for a job well done.

John - N. Fort Myers, FL

Melissa's willingness to help was efficient and much appreciated.

Satisfied customer - Boca Raton, FL

Robby was very helpful and patient. I appreciate how clearly he explained everything to me.

Zoanne - Stratford Point

Robby did a wonderful job. He was very helpful and is a valuable employee.

Larry - Apopka, FL

Sandy is a “Star” representative. She was extremely helpful and pleasant.

Giselle - Apopka, FL

I am happy and delighted with your services. Gabby was very nice and sweet and Pat was so very helpful. The technician got my service up and running very quickly. I have never received such great service!

Ana - Cumming, GAs

Mai was fabulous. She was patient and courteous!

Steven - Bayshore on the Lake

Robby is a good man. Give him a raise. He was able to resolve his internet issues easily and pleasantly.

Peter - Bonita Springs, FL

Mai was wonderful. She was able to finally get her service working after being out for a couple of days. She was friendly, sweet and very diligent. If Mai were to be given stars, she would get all of them. She is a wonderful employee and her patience is extraordinary.


I would like to state that I am grateful for the excellent service and attention from Mailyn. She is a very good example of a worker.

Muchas gracias por tus atenciones y excelente servicio. Bonito fin de semana.


Mai was “excellent and very professional."

Patricia - Naples, FL

Veronica was “patient, understanding, courteous. She's a 10.”

Jacqueline - Tampa, FL

Sandy was very polite and empathetic.

Kathleen - Venture Rentals

“Very happy and satisfied with [Albert's] service... he is wonderful, a gem, very professional and efficient and follows up on everything. You should be proud to have him on your staff.”

Eileen - N. Fort Myers, FL

Very happy with everyone in customer service...everyone is always very nice and helpful.


Danelle was sweet and informative, a good person. She was just as efficient as she was polite.

Muriel - Boca Raton, FL

Robby and Minh both were very helpful in assisting me to resolve all of my router issues. Both were “awesome”.

Barbara - Naples, FL

Mai "was helpful, very professional, courteous and went out of her way to take care of me".


Caryn is a wonderful, well spoken lady. She is very pleasant and I am surprised that she is not a supervisor. Caryn is a great asset to the company.

Sandy - N. Fort Myers, FL

Daniel was helpful, very knowledgeable, patient and friendly. He is a good asset and I am very impressed with your service.


Sandy was very pleasant and polite and very nice.


Mai is a very nice young lady, she is a helpful and caring person who deserves a pat on the back.

Richard - Naples, FL

Tisha really helped me. She is outstanding, patient and nice.

Charlotte - Bonita Springs, FL

Just a note to let you know that I received excellent service from my installer Cedric. Did a great job, was professional and courteous.


Mai “has a pleasant voice and is a wonderful person”.

Lucille - Boca Raton, FL

Sandy was awesome and very delightful.

Meghan - Lady Lake, FL

I want to thank you [Mai] so much for the outstanding service you have provided to me. You have assisted me from beginning to end... You are a great asset to the company and should be recognized.


It was a pleasure to talk to Sandy. She represents your company well.


I want too say that I had a problem with the new service you set up for me and today your tech George from Orlando did everything he could. He determined that something had to have happened to my phone at the switch over and he contacted Motorola on three different occasions and they have agreed to replace the phone at no charge. I think he went out of his way to satisfy me.


I had the great pleasure of working with [Mai]... She was pleasant, anxious to help me, and at all times very comforting to talk to. I highly commend her professionalism and her helpfulness. This is the kind of employee who reflects great credit on your business.


Robby is an asset and is fabulous worker. He helped me with so much enthusiam and was so caring to my concerns.


Sandy was nice, and a total sweetheart. If it had not been for Sandy, I would not have had a good night.

Doreen - Bonita Springs, FL

Gabby was informative, great and answered every question I had. If I had my own company, I would hire her first because she is a star.

Harold - Lady Lake, FL

Tisha is very helpful and caring and always takes care of any issues I have.


Melissa got to the bottom of the problem and I thank her for her kindness and professional approach. She is a great asset to BroadStar.

Ed - Naples, FL

Please accept my sincere appreciation for the assistance provided by [Pat]. Her mature and deliberate approach to my problem, with both service and billing is appreciated. Thanks again for providing me with a courteous and coherent person to handle my problem.

Luis - West Palm Beach, FL

Robby went way beyond the call of duty. He should be rewarded since good help is hard to find.


We would like you to know that we talked to Caryn this afternoon about our account and we were very impressed with her knowledge and how helpful and courteous she was, she is a credit to your company.

Paul and Jean

I just want you to know that one of your employees has been so very helpful to me on more than one occasion. She has gone above and beyond and has been so courteous and kind. Her name is Christine and she certainly deserves more than just a pat on the back!


“You have such a lovely lady [Melissa] working there...I appreciate that you have a great employee like that.”


“I have worked 6 years in customer service and Bashair answered all of my questions in a helpful and courteous manner. You should have more reps like him.”


“Robby is one of the nicest people I have spoken to at BroadStar. Robby is very, very sharp and helped me tremendously. He is exceptional.”


Norman just installed the new router.... Thanks for taking care of this in such a prompt manner. Excellent service [Melissa].


Becky is a “breath of fresh air. She dealt with my issues promptly and professionally.”


We just wanted to thank you [Melissa] again for all the help... Without your intervention, things certainly would not have been resolved or attended to as quickly as they were. I've referred other residents to you in hopes that you could help them also... Again, many thanks!

Joan and Don

I was "very impressed with how Mailyn handled my situation, she is an asset and should be commended...I am also very impressed that Dave, Paul and Kim worked on the issues I was having until almost 9:00 last night."

Michael - Dade City, FL

I want to thank Daniel for the assistance in getting my cable issue resolved promptly.

Joanna - Lady Lake, FL

...[Tisha] was very polite, knowledgeable, and helped me with the whole process. She connected me with Christine who was also extremely helpful. Thanks to both of these fine ladies for keeping me as a customer.


Veronica at BroadStar...was so helpful and pleasant.

Judy - Naples, FL

I will like to give Mandi kudos for and awesome job. I explain my situation to her... Mandi was very patient and kind, certainly very helpful. Mandi's customer service and expertise are a tribute to your team and to your leadership. Thank you Mandi.

Kimberly - River Oaks

I was pleased with Chrissy and how well she assisted me on resolving my phone issues.


I just want to compliment Bashair for the wonderful service he provided to me today. He has an excellent tone and was very patient with me when I was trying to see the (small) numbers on my Modem. I was completely surprised that he was able to reset my modem over the phone.


I would to write you this note to say how thankful I am that Melissa was able to help me with my cable... She was very pleasant to speak with...she was able to help me remotely with instructions on how to fix it myself which, believe me, is a great deal. Again, THANK YOU Melissa!!!


Just wanted to send a quick note of thanks to Jasmary who helped me with my internet problem tonight. She stayed late and made many phone calls on my behalf and went above and beyond to get my issue fixed.

Bill - Villas at Somerset

One hell of an agent you have with Melissa. I am a call center director. I have 160 people working under me across two locations in the US. I would be thrilled if they all had the knowledge base and customer service skills that Melissa possesses. Just an A+ agent. She had all of the answers, a great personality and made everything easy. Melissa is a star for your company.

Paul - West Palm Beach, FL

You should thank Melissa for her outstanding performance, and consider using her as a service model for others to learn how to properly assist with customer service issues. I work in the field of customer service and she truly went above and beyond trying to assist with my issue, all with a positive attitude.

Cory - Preserve at Colony Lake

Thank you again for your professionalism, patience, and expertise!

Nan - Fort Myers, FL

I just wanted to say the customer service provided by Melissa was wonderful. I was able to get my modem connected and I am back online at my new apartment.

Ben - McAllen, TX

I found your rep. Mandi very helpful & courteous. It is a pleasure to be able to talk pleasantly with this type of representative.

George - Oak Park

Tracy...Your customer service was excellent and we appreciate your successful resolution in correcting the error on our billing statement. Good job!!!

Benny - Apopka, FL

Robby has been very helpful.

Mike - Manors of Inverrary

I wanted to make sure you are aware of how wonderful Bashair was. We are new customers. I had called because I had a few questions about my bill...he was very calm and polite. I'm not sure what happened, but the connection was not clear and it seemed as though we were going to be disconnected again, but THANKFULLY he stayed on the line. Again, very pleasant. He answered all of my questions quickly and succinctly. It was a wonderful experience. THANK YOU! He is doing a GREAT job! Hire more like Bashair!

Shaina - Stratford Point

Thank you for the GREAT service from Alicia and the tech Alex. Great personality and pleasure to work with. Have a great day!

Monica - Apopka, FL

Thanks so much Caryn. You were such a blessing! We have had so much frustration on figuring the correct way to switch between the cable and the regular programming. You provided the kind of customer service that any company would be proud of. Thanks again.

Benny - Apopka, FL

I just wanted to let you know that Tisha was very helpful, friendly and patient in resolving my billing issue. It's nice to have customer service that takes the time to finish a call and leaves the customer satisfied.

Adam - Apopka, FL

Just wanted to let you know what a pleasure it was working with Melissa earlier today... She was very professional, very personable and very helpful...Because of the courteous service extended me, I will recommend Broadstar Communications to others. Thank you.

Desiree - Lady Lake, FL

I spoke with Robby this afternoon...Robby was by far the nicest, most considerate representative I have had the pleasure of speaking to...I would give him a 10 on the customer survey, but instead I wanted to email you instead. He is a great asset to your company.

Melanie - Port Orange, FL

I just wanted to let you know that I received excellent service from Tracy today.

John and Diane - Orlando, FL

...We are moving and unfortunately need to cancel our cable and internet service. We have been very pleased with BroadStar...

Erica - Gainesville, FL

We wanted to take the opportunity to acknowledge the wonderful customer service we received by two of your employees.

Our HD DVR box decided to crash and burn last Sunday, taking with it all of our recorded shows and movies. It was a "fatal hard drive error", thus there was no way to fix it. We contacted the customer support number on Sunday and left a message. The recording indicated we would recieve a call back within two hour. We were pleasantly surprised when we did get a call back! We discussed the problem and the on call tech support gentlemen said he would process it through ASAP on Monday. On Monday morning my wife called CS and spoke with Tracy C., in NJ. She explained the situation... Tracy said she would put in a service ticket for "Cowboy", aka Wayne, and he would be at our house between noon and 4:00 pm. Sure enough, Cowboy came, replaced the box and remote and we were all set.

Most often people are quick to send emails, or call to complain about customer service issues. We wanted to be sure Broadstar acknowledged these two people that went above and beyond to assist us. The are both wonderful employees of your company and we greatly appreciate the quick and professional service. We hope you will also acknowledge them in light of the fact that in today's workplace, extraordinary work ethics and professional, kind people are hard to find.

Lee and Tammy - Orlando, FL

Tisha [Customer Service Representative] was remarkable, cooperative, and interested in fixing the problem.

Ellyn - Jenkintown, PA

I just got off the phone with Melissa [in Customer Service]...She was very, very helpful, very knowledgeable and very pleasant! She is certainly a great asset to your company! I hope you will pass along my Kudos to her! Thank you so much!

Terry - N. Fort Myers, FL

Just a note to let you know what great, devoted and helpful employees you have with Robby and Bob from Autumn Ridge. Robby and Bob are an asset to your company.

Myra - Autumn Ridge

Thank you for the excellent service you have provided!

Elaine - West Palm Beach, FL

Melissa in Customer Service is "a pleasure, very professional, courteous, and polite. A thumbs up!”

Keith D.

Just wanted to let you know that it was such a pleasure to deal with Melissa F. She is so pleasant and was so helpful without making me feel like I was a bother to her.

Karen B.

Just wanted to let you know that we appreciate the great Internet service from BroadStar here at Sebring, FL in Sebring. It is very reliable and always consistent in the connection speed. BroadStar’s internet service is far superior to CenturyLink’s service here at Sebring, FL. As a retired network administrator and pc support analyst, I have helped some of the residents here with their Internet connection setup and troubleshooting, and I always recommend that they subscribe to BroadStar for a fast, reliable Internet connection.

BroadStar’s digital TV service is also great. We receive a fantastic HD quality picture.

The onsite “meet and greet” sessions are very valuable to the residents here. Thanks for all your customer service.

Nancy - Sebring, FL of Sebring

Twig is extremely knowledgeable and also has a great deal of customer service skills. After he made the repairs he visited each unit making sure that every resident was satisfied with their TV reception...Your company is certainly lucky to have someone with his expertise and dedication.

I would also like to mention your employee Melissa from customer service. I would like to commend the outstanding customer service that she provided during my conversations with your company. It was a pleasure dealing with both Melissa and Twig.

Adis - President of the Halyard Club Condominium Association

This email comes your way to show my thankfulness for the awesome customer service provided to TP Corporate Lodging by your CSR, Melissa.

...She patiently guided me through the process of establishing an account and championed getting our service turned in a timely fashion. We are Corporate Housing Providers, and, require "turn on a dime" service activation. Melissa cared enough to know that we required more than the cookie-cutter policy of 3-day application process, then a service appointment would be scheduled. Her herculean efforts to get us installed within the time-frame we needed ensured we were delivering excellent service to our customers.

Again, thank you for being so smart in hiring a "rock star" team member!

Dianne - TP Corporate Lodging

I was pleased with his [Jerry M. - BroadStar technician] professionalism and knowledge of the product.

Joyce - N. Fort Myers, FL

Jerry M. [BroadStar technician] is an asset to BroadStar.

Bert - N. Fort Myers, FL

Just wanted to let you know that I spoke with Syema in Customer Service just now and she was extremely knowledgeable. Great job and rapid response. Also a very pleasing, calm voice on the phone!

BJ - Fort Myers, FL

Tisha provided EXCELLENT customer service and I want you to know how thankful I am that you helped me! ...You did a great job today and I truly appreciate your assistance!!

Diana H.

...What an amazing help Tracy was to me during a recent BroadStar issue. She was prompt, efficient and was able to get the problem resolved!

Cory H.

I just wanted to let you know I worked with Alicia P. she was very professional, helpful, and met my business needs. So please thank her again!!

Greg - Leading Apartments

I want to thank you for the excellent service you have been offer me during all this time...THANK YOU VERY MUCH!

Jose - McAllen, TX

I wanted to let you know that Christine F. has been very helpful to me. A few months ago she helped me resolve a reoccurring billing problem... She's super helpful, patient and knowledgeable.

Sarah - Trump Plaza

I'd like to draw your attention to two of your customer service people that really deserve a "pat on the back"...both Melissa and Syema...went above and beyond to get our service installed and running. Their professional attiude and ability to solve our issues needs to be acknowledged! Please thank them for me and I'm sure for other customers who they have helped...

Dan - Naples, FL

John S. was very friendly and helpful and handled my request in a very professional manner.

Fritz - Naples, FL

I just want to tell you what a pleasant experience I had dealing with Lyndsay regarding problems with my cable and phone in Naples, FL, Naples, Florida. She is intelligent, professional in every way and a credit to your organization. She handled all my problems in a very efficient manner.

Donald B. - Naples, FL

I just wanted to let you know that today 2 residents wanted to say how helpful and knowledgeable your new tech Brian is. They were very appreciative.

Kim - N. Fort Myers, FL HOA

Tracy, Thank you so very much for your help and for your follow-up. These days, it is rare to find someone as conscientious as you have been in helping me with the problem of setting up my email account...I really am impressed with your dedication. Thank you again.

Carol J.

I would like to say how pleased we were with our contact with Broadstar this past week as we had our internet connected. Tracy was very helpful and personable...Brian was very courteous and efficient when he arrived to confirm the connection.

Eunice N.

I would like to take this time to send Kudos to Roy and Alex...Please make sure these two gentlemen get rewarded for their tireless effort...

Nancy B. - Lady Lake, FL

Cedric, a Broadstar technician...was more than helpful in setting up our internet and then coming back the following day to fix a couple issues we had. He was extremely professional, nice and answered every question I had. He set up our internet and then came back to fix a problem we had with our tv as well as change the location of our Modem, which proved tricky but Cedric was able to solve the issue. With my experience with technicians, I was extremely satisfied in comparison and felt Cedric went above and beyond. Thank you.

Michael L. - Atlanta, GA

Tisha did a fantastic job in helping me resolve my month long issue with my cable service. She was very courteous, took the time to reach out to technicians, and followed up on the process with me. I was very impressed with her diligence to provide great customer service and her routine to go above and beyond to help me out. I would like to recognize this exceptional service from Tisha. Thank you.

Howard L. - Trump Plaza

Bashair was very patient, kind and understanding...all customer service representatives should be more like him.

Zora H.

I talked to Cheryl this morning to help us update our TV equipment as we need a digital recorder added to our service. Cheryl said she would do the best she could to expedite our order. Cheryl is an asset to your organization. Thanks for your help.

Ron S. - N. Fort Myers, FL

Tracy handled our situation very professionally and quickly.

Paul N. - Fort Myers, FL

Alicia was just so amicable and empathetic to my situation [unsure about signing up for cable] that I wouldn't say no. I'm not sayin' she talked me into it but she just handled everything so smoothly and made it so easy. Then she followed up on the sale making sure everything worked to my satisfaction. I mean really? Y'all putting something in the water up there. The sale was made she didn't need to do that. Anyway Alicia sort of renewed my faith in people. I wonder if she could get something done about my water pressure in this place. Bet she could. Laughs.

John M.

I was completely satisfied with the service I received today from Alicia. She was patient, informative, knowledgeable and courteous during my conversation with her. In my humble opinion she represented your company with dignity that is appealing to customers.

Lester S. - Orlando, FL

I want to inform you of the excellent service that I received from Clinton this afternoon.

Jerry S. - N. Fort Myers, FL

Tisha is a very polite, professional and caring representative. Plus, she got me a great deal on my new digital cable service!

Thomas M. - Orlando, FL

Tracy was very helpful in explaining to me how I could retrieve my monthly bill online.

Roseann P. - Naples, FL

Just want to comment on some real good service on my past two encounters with Broadstar people at N. Fort Myers, FL in Ft. Myers. Kevin took his time to explain the use of the remote and how the new system works. He also located a problem with the phone system and eliminated a great amount of static on the line. Tina helped fine tune my TV system by explaining how to set up new added channels which I was unable to pick up.

Jim F. - N. Fort Myers, FL

Just a quick note to say that Clinton provided me with exceptional customer service. He listened, acted promptly, and kept me informed along the way of what he was doing and why. I could not have expected any better service / treatment.

Brad M.

This evening...I got through to Christine F. She was wonderful, sympathetic, patient...talked me through the re-booting process and got the systems going again. I am relieved and grateful for her efforts. She has been exceptional, she must be a valuable employee and I recommend her highly.

Barbara A. - Bayshore

I would like you to know how very satisfied I am with the information and unhurried explanation your customer service employee Tracy C. gave me regarding paperless billing. My rating for her pleasantness and exceptional service is 10++ on a scale from 1-5. Her follow-up e-mail to inform me that my request was completed is appreciated also. It was indeed a pleasure working with her...My first encounter with your company was with Caryn. I never wrote but was very impressed with her assistance, too.

Pat G. - Lady Lake, FL

Just wanted to send a quick message to let you know this evening I had a no hassle, no stress, and no problem conversation with Bashair H. He answered all of my numerous questions, was patient with me as I made my decisions, offered advice as to what the best package for me would be, and was an exceptional conversationalist all throughout. Overall I had a pleasurable customer service experience and wanted to share.

Joseph R. - Orlando, FL

My HD DVR is all set up. Cedric [BroadStar technician] was here today and did a great job as usual. It is so wonderful to have Cedric on site - he is always willing to do whatever is needed to make customers happy.

Amy B. - Atlanta, GA

I wanted to let you know the great customer service I received today from Tracy C. I felt she went above and beyond. Tracy tried everything she could to solve my problem over the phone to try to avoid having someone come out to my house. She was very patient with me as well. We could not fix the problem over the phone so Tracy got someone to come out that day. Tracy was great and I really appreciated how hard she tried to solve my problem over the phone. She was so nice.

JoAnn D. - Burnt Store Marina

...I would like to advise you of two of your very courteous and helpful employees. Christine and Melissa have always been very helpful whenever I had an issue regarding service and/or billing. Also, Melissa was a tremendous help assisting customers while working in the Naples, FL development, maintaining professionalism at all times. Whenever I call, both Melissa and Christine take the time to listen to my issue, explain the situation to me or make an appointment to have techincal support come to my home in a timely manner to correct the problem. I appreciate the time they dedicate to me as a customer without patronizing my concerns. Please extend my gratitude to both Melissa and Christine.

Ron P. - Naples, FL

Caryn did an awesome job today. She has great customer service skills...with Caryn, everything went great. Thank you.

Eileen M. - Cypress Pointe

The customer service rep, Bashair, and Dru were very helpful in getting my internet hooked up.

Paul P. - Lady Lake, FL

I wanted to say I'm very satisfied with the service BroadStar provided me. Tracy C. was very helpful in assisting me to understand and get everything set up online.

John M. - Charleston Landing

The tech, Kevin, was here today to fix a problem with our splitter. He did a great job and I want to thank you for the work he did.

Ed G. - N. Fort Myers, FL

Thank you Tracy for all of your help regarding the closed captioning on Channel 60. They got it fixed... I don't know who did what but your help and persistence was fabulous.

Bill S. - Burnt Store Marina

Caryn was very helpful this morning.

Lois H. - Naples, FL

Your customer service rep, Clinton H, deserves highest marks. He was thorough, very pleasant and professional, and I have every hope that my equipment installation will go as smoothly. You are fortunate to have Clinton on your team.

Lois H. - N. Fort Myers, FL

I just finished a call with Bashair to set up my internet connection and HD TV service. I have to say it's rare I've received such a great customer service experience. He did a great job, and personalized the experience. Thanks for encouraging your reps. to take the time to treat your customers individually and personally. It's greatly appreciated.

William H. - Naples, FL

I would like to commend COREY for his help over the last couple of years. He always left me with the feeling of assurance that he would do his best for me as a customer. My wishes for success in any endeavor he may pursue in his future. Thank You, Corey

William S. - Orlando, FL

I just wanted to communicate that I'm very happy with the services that Broadstar has provided me and the installation process was a very satisfactory experience, Bruce was very professional and thorough.

Thank you so much for providing excellent customer service, especially Bashair and Melissa.

Elena M. - Gainesville, FL

I wanted to let you know that your employee Melissa is nothing short of a miracle worker...An employee like her that not only gets the job done, but knows "how" to get the job done is an assest that you should be grateful to have.

Ralph F. - N. Fort Myers, FL

Melissa in customer service was able to finally resolve our problem SATISFACTORILY!!! ...Melissa took the time needed to resolve our problem without saying "I'll get back to you." Her professionalism is a great asset to Broadstar... Kudos to Melissa

Bill F. - Naples, FL

I just wanted to thank you Kashif and thank Broadstar for helping the Gainesville Police Department yesterday. They were able to use the information you provided to recover my stolen laptop that day, and arrest the person who stole it. The police officers were really grateful that Broadstar could help them so promptly.

Bill C. - Gainesville, FL

I wanted you to know that Tracy did an excellent job even though we were cut off...she called me back.

Bill S. - Burnt Store

I wish to thank the young man, Kevin Shaw, who connected my router. He was friendly, fast, and helpful. We are looking forward to a long, good relationship with Broadstar. What a good start!

Fred and Mary M. - Sebring, FL

My name is Naomi and I am a BroadStar customer...I can truly say that I am very happy with Broadstar service. The service is great!! The first day I had my service installed they were very friendly and had great customer service. They answered any and all questions I had, even at times they already knew the questions I was going to ask before I even said anything. When the installer came to my home, he explained everything to me and showed me how to use the guides and helped me set up my computer. If I had a problem or if my wireless went out, it did not matter what time it was, I just made one call and they were able to help me and walk me through everything, and if I still had a problem they had somebody out that morning. This is by far the best cable company I have had in a very long time. I tell my friends and family about this company because they are great. I give them a 10 in everything they do to make their customers happy. So if you are have second thoughts about not going with this company, then I would say you are making a big mistake. I am not only a customer, but I also tell all my residents at the community I work at about them, and they too love them. The prices beat all other cable companies. As I said my name is Naomi and I am proud to be a BroadStar customer.

The picture is very clear, better than with Comcast!

Nelson H. - Sebring, FL

The picture is beautiful.

Pat A. - Sebring, FL

Tisha C. was extremely nice... She was very friendly, helped me with what I needed and really went above and beyond what she needed to do. I hope there are other employees that take after Tisha.

Sean E. - Atlanta, GA

I am writing this to compliment you on [Kevin S.] being an employee of yours. He was polite and competent. Most of all he explained what he was doing as he went along. As with most of the techs from Broadstar I have met, he did his job and was very helpful. I believe if someone does their job well, they deserve credit; please thank him for me. And Kim, we know what an asset you are to the company. I hope you both have a fine day because you sure made mine!

Marji R. - Fort Myers, FL

Tracy C. is absolutely a PLEASURE to work with. From day one...she has always gone out of her way to be of assistance. What a friendly and helpful person to deal with. She deserves a great big gold star!!!

Lynne P. - N. Fort Myers, FL

I am very pleased with the Customer Service now... Thank you for your excellent customer service.

Kimberly Y. - Lady Lake, FL

I must write to tell you how pleased I am with the level of field service from a young man named Kevin S. He quickly diagnosed the reason for the poor quality signal and solved the problem. Indeed, he went above-and-beyond in terms of customer service. I believe the signal strength issue is solved.

Bill R. - Burnt Store Marina

Tracy C. was the zenith of courtesy, kindness and helpfulness. She makes complaints sound like apologies and is cheerful in every way. What a pleasure it must be to have found such a lady. While mentioning laurels, Bill D. is also one of your employees who you should pat on the back. He’s a prize.

John C. - Burnt Store Marina

I just wanted to send an email to sing Ms. Tina’s praises! She was very helpful this evening with the misunderstanding or miscommunication regarding my payment arrangements. Tina was understanding and assisted me with my issue. She was sympathetic to my situation and stayed on the phone with me until my issue was resolved. Just another outstanding employee at BroadStar, who went beyond her call of duty. For her great attention to my needs, I am very grateful. Thank you Tina!! You ROCK!!

Christy S. - Stoneleigh on the Lake

On Aug 9th I spoke to Tisha C. and I am very satisfied with the service she provided to me. In my opinion she is an asset to your Company.

Christine B. - N. Fort Myers, FL

I would like to inform you of the awesome customer service I received today from Corey. He went above and beyond the call of customer service to help me troubleshoot my computer issue... Corey helped me setup my Outlook account so that I could use it with my other internet email accounts. He did a great job researching to assist me with the setup and the technical issues involved. I truly value his attention, time and professionalism. He gets a big thumbs up from me!! Thanks again Corey!!

Christy S. - Stoneleigh on the Lake

Tracy C. worked on my problem and solved it. It was such a pleasent experience.

Carl K. - N. Fort Myers, FL

Tisha C. is a bright and shining star for your company. I have spoke to her on three different occasions. On each occasion she has been extremely knowledgeable, kind, professional, courteous and polite. She is truly an asset to your company and represents your company in a dignified manner. In my opinion if there was or is a grade higher than excellent, Tisha deserves it.

Lester S. - Orlando, FL

Fabulous :)


I just wanted to let you know that Tisha Coleman provided excellent service when I signed up for BroadStar. She was helpful and friendly :)

Mindi. S

Wow!!! I am very pleased with my phone contact with Broadstar today. Sean was professional, sympathetic and efficient in solving my billing problem. Thank you, Sean.

Elizabeth M. - Burnt Store Marina

Hi. I am one of your newer customers at Naples, FL in Naples, FL. I just wanted to write you and tell you what a pleasure it has been to interact with your customer service rep, Alicia P. She has been extremely patient & helpful whenever I have called or emailed her with questions. A nice, pleasant change from our previous cable providers.

Bob G. - Naples, FL

I have several occasions in the last couple of days to contact your customer service area. Gabby responded to my inquiry of needing phone information within a couple of hours with all the information -- great job. This morning I had need to call for technical services -- we were not receiving a signal on one of our TV -- the one with the set-up box. I did receive a call from a tech trying to assist over the phone, but his fix would not work. We had several techs come as promised shortly after the noon hour. It was not an easy task and took a bit of investigation on their part, but I have to say they were extremely knowledgeable and fixed the problem with the installation of a new piece of equipment (my existing one was bad). Many thanks to the great work by these techs.

Pat C. - N. Fort Myers, FL

Mr. Bashair was very helpful and patient when discussing each plan of service, and went above and beyond to help. Thanks

Alvin R. - Harlingen, TX

His name was Sean K., hire more people like him and your business can only go one direction....up.

Jacob W. - McAllen, TX

I just wanted to comment on my conversation today with Tracy C. It was very refreshing to be connected to a customer support representative such as Tracy. She was attentive, obviously concerned with taking care of my situation, and very thorough, making calls on the spot to resolve issues. She also had a pleasant sense of humor. It was really a pleasure talking to her.

Victoria F. - Naples, FL

July 8, 2011

I just want to say that I appreciated the help Alica was to me in handling my service concerns of July 7th; so was amazing. You have a very good associate in Alicia.

Jerry G. - N. Fort Myers, FL

Josh, Joe and Jason are excellent terchnicians. Were very professional and knowledgeable. They made sure we understood the new system and were neat in appearance and manors. I am very glad to see you have these men working for you. P.S. And thanks to Kim at your local office. She was very patient and friendly when I kept changing my mind.

Gerald R. - N. Fort Myers, FL

I would like to advise you that your employee Alicia handled my recent billing issue in a very efficient, professional and timely manner. She is to be commended.

Ron T. - N. Fort Myers, FL

I would like to tell you about the great service I received from one of your workers, Bashair H. I was fortunate speak to Bashair. He listened to us and quickly came up with a solution. He was able to help us. My client was thrilled and so was I. It was not only the fact that he was able to help us but the fact that he listen to what we had to say and was extremely empathic and kind. This is something that is rare these days. My client and I wanted to tell you about Bashair and thank him again by telling you about our experience. We are glad there are still people like him helping people like us. Thank you.

Nancy S. and James C. - Lake Kathy

I am a new customer to BroadStar. I just wanted to let you know that your employee, Bashair, has made my experience with BroadStar so far very pleasant. He has been great and extremely helpful over the past two days at explaining your services and helping me make a decision on what service to go with. Thanks again!

Nikolett M. - Gainesville, FL

Another example of good quality custom service!

Ellen E. - N. Fort Myers, FL
(regarding our Customer Service Representative, Christine F.)

Jonathan, I just wanted to make you aware of the excellent service I received from Tracy C. today! She has been a pleasant introduction to Broadstar. Thank You.

John M. - N. Fort Myers, FL

Good afternoon Jonathan:

I just wanted to let you know what a wonderful job Bashair is doing. He helped me schedule a service call yesterday and I found him to be very helpful and informative. He answered all of my questions fully and patiently and even reviewed my current service with your company. All in all I give him a 10 on the call.

S. S. - McAllen, TX

Jonathan F. was very helpful not only explaining the bill, but was able to help me log onto Broadstar site, access my statement and explain how to get into the phone and tv/internet portion of the bill with all the drop down's. It's a pleasure to talk to someone not only knowledgable but willing to take the time to explain the unknown to a new client. Thank You!

Phyllis D. - N. Fort Myers, FL

I called your company today and spoke with Tracy. She not only provided me with excellent customer service but told me information that no one else previously had. She was very thorough and a patient listener. I know how hard this is to be. I work for AT&T and deal with customers all day also. I don't normally write in to compliment people for doing what they get paid to do, but I think this is a special circumstance. Tracy is an excellent employee and you should be proud to have her represent your company. Thank you for your time and for a great employee like Tracy.

Brian H. - Stoneleigh on the Lake

I would like to let you know that I have been extremely pleased with the level of customer service I have received from Cindy.

I first contacted your company on Friday - 6/10/11. I was looking to set up new service. I was contacted by Cindy and she did a great job of guiding me through the process. She sent me the necessary paperwork and worked to get me a quick install appointment. And when I contacted her this morning with a question I had regarding my internet service work order she promptly responded and answered my question.

Customer service reps like her are a pleasure to come across. It makes this whole process a lot easier. Thank You.

Carla T. - Cumming, GA

Hi Jonathan,

Thank you for the email, that is "GREAT CUSTOMER SERVICE". My husband is happy, he can watch his Fox News and house hunters.

Thank you so much for all your help. This is the first time I got this kind of made me feel very special.

God bless you and have a wonderful week,
Carmen - Atlanta, GA

Regarding the service experience at BroadStar - Let it be know that Tracy C. was most admirable!!! THANK YOU!!!

Dr. B. - N. Fort Myers, FL

I am one of the N. Fort Myers, FL residents going thru the change-over to the Broadstar products for cable and phone service.  When my phone number was ported over to Broadstar, I lost all of my e-mail addresses and my e-mail number. Jonathan F. was able to access my e-mail numbers.  This was very helpful.  He stayed on the problem until it was solved. Thank you.

Arthur S. - N. Fort Myers, FL

Tracy C. was great, Tracy C made perfect sense as she explained how I could obtain Direct TV through the Broadstar company. Thanks to Tracy C's professional knowledge, and superior delivery I was able to capitalize on several rock star deals!

Charles S. - Atlanta, GA

I would like to make you aware of the very positive interaction that I had recently with one of your staff. Alicia has been guiding and assisting me for the past 2 months as I've been trying to resolve an issue regarding the refunding of my deposit.

Never, at any one time, did Alicia get frustrated with me or leave me stranded. She has been consistently helpful and kind; resulting in the full return of my deposit and unused portion of my paid month of March.

I appreciate her diligence and kind nature. She restored my faith in Customer Service and I am grateful.

Eddie M. - Gainesville, FL

Very satisfied with Sean K.

James R. - Orlando, FL

Cindy, I greatly appreciate all your assistance (+ returned phone calls) in processing our order, you were most helpful.

Lorraine S. - N. Fort Myers, FL

I just wanted to comment on Corey C's good customer service skills. He not only answered my question he also gave me a solution to my problem. He was very patient and made sure I resolved my problem. So thanks again Corey.

Laurice W. - The Pavilion Homes at Decatur

I wanted to let you know that I received spectacular service and follow up from Tisha today. I had a service issue and she went above and beyond to correct it!

Margaret P. - Burnt Store Marina

Sean K. did a great job helping me today....really appreciate his manner and his great assistance...5 stars.

Doris S. - Oak Park

I recently had a few issues with my satellite service and equipment. I would like to commend your customer service representative, Tisha Coleman, for her great effort in helping me solving my problems with your company. I canceled my service last week and she was in part responsible to bring me back to your company. She was very patient and courteous through all the process.

I also want to commend your technician Bruce... He is been courteous and always willing to help customers to get the best service from your company. I will tell my leasing office and my neighbors about the great service I received. Again, I wanted to let you know that I greatly appreciate the effort of your company for making me feel satisfied with my service. Your great customer service is highly appreciated.

Edgard R. - The Gainesville, FL

(Alicia), thanks for your help...I'm glad I have a go to girl! keep up the great work! Your a great value to your workplace (BroadStar). Peace

Aldrin C. - The Gainesville, FL

Appreciation for John M. He was kind and patient. On a scale of 1-10, with 10 being the high mark, we give John M, a 10. Thank you so much.

Paul B. - Harborside

This is in response to my request to have my TV Service re-activated. Your representative Gabby not only responded promptly but also in a truly professional way by e-mail as requested. She also sent three attachment to give me complete information with all your services available incl. channel guides. I am very pleased how she expedited my request.

Pete L. - Burnt Store Marina

I just wanted to let you know that Tisha provided excellent customer service. She was kind and very helpful. As a new customer to Broadstar, I am very pleased that you have a superior service/support staff to help your clients.

Ray G. - TrumpPlaza

Cindy, thank you for your help in straightening out my bill and the vacation mode problem. Having worked for the public, I really appreciated your patience with me and the knowledgeable and professional way in which you handled it.

Frank D. - Heron's Glen

I wanted to send you an email personally to let you know that Sean has been spectacular in assisting me on multiple occasions. From setting up my account, to organizing the appointment with the technician, to helping me resolve a billing issue, he has been extremely professional and quick to resolve my issues in a timely manner. I am all set now and very pleased with Broadstar and want to let you know that a large majority of that is due directly to Sean's customer service. Thank you very much for staffing your team with individuals like Sean.

Howard L. - Trump Plaza

I had a problem with my home phone...Tracy took it upon her self to personally send out the router, and sit on the phone with me to set it up to make sure it worked and I had a home phone. Tracy is a blessing to your company and makes sure your customers are satisfied and properly taken care of...

Jennifer E. - Seven Springs

Tracy was very helpful, polite wish all customer service was that nice.

Andi C. - Stoneleigh on the Lake

Just a quick note to express my appreciation for Alicia providing excellent customer service. She was very helpful in explaining services and cost information. She is truly an asset to your team.

Eric S. - Heron's Glen

I certainly see no reason not to put in this email how much I've appreciated Tina's efforts to assist me...she attentively listened to my issues and concerns... I look forward to the opportunity to meet Tina and yourself in person. I'd like that chance to personally (face to face) thank Tina most of all for all of her tremendous efforts on my behalf.

Sunnie D. - Orlando, FL

I spoke with Alicia yesterday regarding a bill I had received after sending a disconnect email that never got to the proper place. I was very stressed and upset about having this balance since I had moved from the apartment complex and am newly a single mom. It was going to be very difficult to pay that balance, especially without rearranging some things. Alicia reassured me that as long as I could send her the email, she would take care of everything. I sent it and within less than 24 hours I received an email back letting me know everything was taken care of. I can honestly say that with Broadstar the past year, I have not had the best experience. It has been okay, but just that, okay. After my interaction with Alicia it has left a good impression on me and I am definitely impressed with her punctuality in handling my issue. It has really helped alleviate some stress regarding my bills and I feel 10x better than I did yesterday. Thanks so much for having an employee give me the best customer service I have received with Broadstar. I truly appreciate it!

Brittany B. - Stoneleigh on the Lake

With Jonathan's assistance, the service was connected immediately. He went out of his way to ensure this and I really appreciate his help. Thanks and keep up the good work!

Joyette M. - West Palm Beach, FL

Tracy was very helpful when we talked on Jan 26th. She was very knowledgeable and offered me a manageable solution to my account problems. She also provided followup help. I think she is a great asset to your company.

Melissa M. - The Gainesville, FL

I am writing to compliment you on your most valuable employee, Tracy. She has been the most kind, courteous, and concerned employee we have come across in quite a long time. Since October 21, 2010, she has worked with us, beginning with the installation of your cable service, and then making our different problems her number one priority, to our satisfaction. She is a very caring person and wants only the best for your customers, and we just wanted you to know how valuable of an employee you have.

Thank you for your time and we felt we should let you know what a great lady you have working for you.

Richard and Nancy N. - Bayshore Gardens

We have enjoyed our time with Broadstar and have been very impressed with the customer service, quality and cost of the products.

Deborah R. - Lady Lake, FL